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Salle D’exposition

File a complaint

 

 

Physical Access

  • Provide clean, accessible offices that comply with occupational & safety standards.

 

Information

  • Provide information that is clear, timely, complete, accurate at defined point of contact.
  • Continue the drive for easily understood forms, information leaflets & procedures.
  • Translate signs & forms into other languages as required.

 

Timeliness & Courtesy

  • Deliver quality services with courtesy, sensitivity & minimum delay.
  • Give contact names in all communication to ensure ease of all ongoing transactions.

 

Internal Customer

  • Develop appropriate facilities, support structures & communication channels to recognize, support & respond to internal queries
  • Ensure staff are recognised as internal customers & that they are afforded equivalent courtesy, facilities & level of service as external customers.

 

ENSURE CUSTOMER LOYALTY

  • Customer Care Complaints – System may not function as well as expected. Alpha Group will therefore maintain an accessible, transparent & user friendly customer complaints procedure for all our clients who are dissatisfied with the quality of service.
  • Alpha Group will endeavour to learn from its mistakes

 

EXPLORE GROUP OPPORTUNITIES

Better co-ordination

  • Implementation of CRM in order to foster a more coordinated and integrated approach.

 

IDENTIFY SERVICE GAPS & BRING CORRECTIVE MEASURES

Consultation & evaluation

  • Promote meaningful customer involvement in the planning, implementation & evaluation of our services using customer panels, customer satisfaction surveys & other innovative approaches
  • Use regular feedback from our contract managers & customer service executives who are in the field and in direct contact with our client

Administration

We will endeavour to:

  • Acknowledge within 3 working days and issue a full reply within 15 working days. If not possible to achieve this we will write stating when we hope to be in position to reply.
  • Write as clearly as possible.
  • Only use technical terms where absolutely necessary.
  • Ensure that all letters carry a contact name, e-mail address, telephone number and a reference.
  • Respond in the language that query was made.
  • Use simple and clear language in forms and leaflets.
  • Make forms and leaflets available in electronic format and facilitate on-line application.
  • Make a decision as quickly as possible on receipt of a valid application.
  • Deal with all applications consistently and in accordance with the relevant rules & regulations.
  • Give reasons for our decisions.
  • Provide training to new recruits

 

Telephone

We will endeavour to:

  • Answer quickly and courteously.
  • Provide the information required in a helpful manner
  • Try to deal with the enquiry without passing the call to another extension.
  • Take the enquiry, e-mail address and telephone number and write back or call back if the enquiry cannot be answered quickly
  • Indicate when our customer can expect to hear from us and arrange to call at a time, which is convenient to them
  • Give contact names in all telephone communications to ensure ease of ongoing transactions

 

Reception

We will endeavour to:

  • Ensure that our frontline staff deal with the enquiries as quickly as possible.
  • Ensure that the waiting time is kept to a minimum
  • Maintain our reception clean and well aerated
  • Ensure that our client meeting room is cleaned and properly maintained.

 

Courtesy and Consideration

Whether your business is conducted in person, by e-mail, by telephone or by correspondence we acknowledge that you are at all times entitled to be served:

  • Promptly and in a courteous manner.
  • With due regards to privacy and confidentiality
  • Be friendly and helpful staff

 

Website

  1. Our website is a major source of information concerning ALPHA GROUP and its services. It is a valuable information resource and contains our mission, values and policy documents. It is information at your fingertips 24/7.
  2. In the event that you cannot locate what you are looking for there or wish to make a comment/ suggestion/ complaint about our operation, then we can be contacted through our Customer Care Section.
  3. Also available on our website are contact details to whom you may address your queries.
  4. If your enquiry is of a specialised nature, we will of course arrange for you to meet with the appropriate staff within 24 hours following request.
  5. Our head office is open between 8.15 am to 5.00 p.m Monday to Saturday. An emergency number is available after hours and weekends.


WRITE A COMPLAINT

Alpha Hygiene Ltd, Étant donné les besoins émergents de toutes les parties prenantes pour un environnement plus vert, Alpha Hygiène a été incorporée en 1994 pour fournir le service d’hygiène et des produits industriels écologiques à tous les secteurs d’activité

  • Toilette
  • Produit nettoyant et les accessoires
  • Service d’hygiène féminines

 

SERVICE

En collaboration avec Cannon Hygiene du Royaume-Uni, nous fournissons des bacs  d’hygiène féminines. Chaque unité contient le germicide – Activap ®. Il assure que même la dernière serviette où les tampons déposés dans l’unité sont rendus inoffensifs et sont sans bactéries. Les modèles disponibles sont la pédale de pied, le capteur d’auto couvercle, médicaux et la couche.

PRODUITS

Nous offrons des produits innovant, la société Alpha Hygiene qui fournit une vaste gamme d’accessoires de salle de bains, d’appareils de nettoyage et de provisions pour des hôtels (des appareils de nettoyage, pour les chambres et le lobby, des accessoires de cuisine) conçu pour soutenir des entreprises et des installations avec des solutions écologiques.

WORK WEAR

Bouffant CAP Hair Net

Face Mask

Latex Disposable Gloves

Multi Purpose Rubber Gloves

PVC Apron

Shoe Cover Plastic

WINDOW CLEANING & HIGH ACCESS TOOLS

Aluminium Telescopic Pole

Cotton window Cleaner

Kristal set

Nipper

Pipe Brush

Round Ceiling Brush

Squeegee Refill

Wall Brush

Window cleaning bucket

window cleaning kit main

window cleaning tools

WET & DRY

BACKPACK VACUUM CLEANER

SEBO 370 COMFORT Straight

Thyphoon 322

Typhoon sm122

Typhoon 572

Typhoon SM120

WARNING SIGN

Caution wet floor

Floor Sign Cone

VACUUM CLEANER

Vacuum Cleaner - 36 mm

Vacuum Cleaner - 40mm

UTILITY CART

Ashtray bin

Folding Platform

Heavy Duty Birdcage

Rack Dolly With Handle

Two Tier Stainless

Three Tier

STEAMER

Moonsoon ST 7

vega plus lrg

OTHER PRODUCTS

Crowd Control Barrier

Extra Bed

Ironing board

Magnifying Mirror

Heavy Duty Plastic Pallet

OTHER CLEANING ACCESSORIES

Broom with handle

Eponge Cuisine

Gondole Broom

Hand dust pan

Microfiber Duster Set

Microfibre Cloth

Caddy Tray with bottle holder

Broom with handle

Pimky

Plumeau

Scourer

Spray Bottle

Squeegee

Sunction Plunger

Swivel Pad Holder

Toilet Brush

Window Floor Scraper

MATTING

anti slippery kitchen matt

Bath Matt

Entrance Matt

Paillasson Coco with Rubber Back

z runner bath matt

KITCHEN ACCESSORIES

8-compartment flatware basket with handle

Compartment Cutlery Tray

Compartment Glass Rack

Knee operated wash hand basin

JANITORIALS TROLLEY & MOP BUCKET

Janitor Cart Cleaning Trolley Cleaning Service Cart JT 150

Mini cleaning trolley

Ashtray bin

Single bucket with wringer on wheels

Single Bucket with Wringer on wheels colour

Twin Trolley Bucket

PRESSURE CLEANER

Monsoon 555

Monsoon 808

Monsoon 909

monsoon 444

GUEST ROOM SERVICE CARTS

Guest Room Service cart without door

Guest Room service cart

Laundry Cart White

Laundry Cart

Rectangular Laundry Cart

X Garbage Cart

FLOOR SCRUBBER

Black Strip Pad

Floor Pad

Green Scrub

Pad Holder

Red Pad

Spinsafe-Carpet-Scrub-Brush

White Polish

FLOOR MAINTENANCE

Aluminum Handle

Flat Cotton Mop

High Grade Mop

Lobby Dust Pan

Lobby Dust Pan

Micro fibre Mop Head

Plastic Dust Pan

Round socket mop

DRYER & DEHUMIDIFIER

dRIZAIR

Dryer -ST 810

DRY

Thyphoon SM 120

CARPET SPRAY EXTRACTION

Typhoon SE 2

Typhoon SE 30

Typhoon se 60

Typhoon SE4

BIN

Ashtray bin

Funnel Bin

Plastic Bin on wheels

Push Bin

RATTAN WASTE PAPER BIN

Recycle Bin ZTPC

Stainless Perforated Bin

Ashtray bin

Stainless Steel Recycle Bin

Swing Bin

White stainless steel bin

Wire Mesh Paper Bin

AUTO SCRUBBER

Lava 501

Ride 01

BIN

Ashtray bin

Funnel Bin

Plastic Bin on wheels

Push Bin

RATTAN WASTE PAPER BIN

Recycle Bin ZTPC

Stainless Perforated Bin

Ashtray bin

Stainless Steel Recycle Bin

Swing Bin

White stainless steel bin

Wire Mesh Paper Bin

CARPET SPRAY EXTRACTION

Typhoon SE 2

Typhoon SE 30

Typhoon se 60

Typhoon SE4

FLOOR SCRUBBER

Black Strip Pad

Floor Pad

Green Scrub

Pad Holder

Red Pad

Spinsafe-Carpet-Scrub-Brush

White Polish

VACUUM CLEANER

Vacuum Cleaner - 36 mm

Vacuum Cleaner - 40mm

FLOOR MAINTENANCE

Aluminum Handle

Flat Cotton Mop

High Grade Mop

Lobby Dust Pan

Lobby Dust Pan

Micro fibre Mop Head

Plastic Dust Pan

Round socket mop

GUEST ROOM SERVICE CARTS

Guest Room Service cart without door

Guest Room service cart

Laundry Cart White

Laundry Cart

Rectangular Laundry Cart

X Garbage Cart

AUTO SCRUBBER

Lava 501

Ride 01

DRY

Thyphoon SM 120

DRYER & DEHUMIDIFIER

dRIZAIR

Dryer -ST 810

FLOOR SCRUBBER

Ashtray bin

STEAMER

Moonsoon ST 7

vega plus lrg

WET & DRY

BACKPACK VACUUM CLEANER

SEBO 370 COMFORT Straight

Thyphoon 322

Typhoon sm122

Typhoon 572

Typhoon SM120

JANITORIALS TROLLEY & MOP BUCKET

Janitor Cart Cleaning Trolley Cleaning Service Cart JT 150

Mini cleaning trolley

Ashtray bin

Single bucket with wringer on wheels

Single Bucket with Wringer on wheels colour

Twin Trolley Bucket

KITCHEN ACCESSORIES

8-compartment flatware basket with handle

Compartment Cutlery Tray

Compartment Glass Rack

Knee operated wash hand basin

MATTING

anti slippery kitchen matt

Bath Matt

Entrance Matt

Paillasson Coco with Rubber Back

z runner bath matt

OTHER CLEANING ACCESSORIES

Broom with handle

Eponge Cuisine

Gondole Broom

Hand dust pan

Microfiber Duster Set

Microfibre Cloth

Caddy Tray with bottle holder

Broom with handle

Pimky

Plumeau

Scourer

Spray Bottle

Squeegee

Sunction Plunger

Swivel Pad Holder

Toilet Brush

Window Floor Scraper

OTHER PRODUCTS

Crowd Control Barrier

Extra Bed

Ironing board

Magnifying Mirror

Heavy Duty Plastic Pallet

PRESSURE CLEANER

Monsoon 555

Monsoon 808

Monsoon 909

monsoon 444

UTILITY CART

Ashtray bin

Folding Platform

Heavy Duty Birdcage

Rack Dolly With Handle

Two Tier Stainless

Three Tier

WARNING SIGN

Caution wet floor

Floor Sign Cone

WINDOW CLEANING & HIGH ACCESS TOOLS

Aluminium Telescopic Pole

Cotton window Cleaner

Kristal set

Nipper

Pipe Brush

Round Ceiling Brush

Squeegee Refill

Wall Brush

Window cleaning bucket

window cleaning kit main

window cleaning tools

WORK WEAR

Bouffant CAP Hair Net

Face Mask

Latex Disposable Gloves

Multi Purpose Rubber Gloves

PVC Apron

Shoe Cover Plastic

Jumbo Roll Dispenser

Stainless Steel

ABS White

ABS Transparent

Jumbo Roll Paper

Hand Towel Dispenser + Refill

ABS White Center Pull

Stainless Steel

ABS White

ABS Transparent

Hand Towel 200/400 sheet

Paper Towel Roll

Hand Dryer

High Speed Colour white & stainless steel

Ecomo Ergonomic (Colour white)

Fast Dry (white Enamel & stainless steel)

Hair Dryer

Baby Changer

Koala Horizontal

Soap Dispenser

ABS with Key Lock

Stainless Steel

Auto Soap Dispenser

Soap Dispenser

ABS with Key Lock

Stainless Steel

Auto Soap Dispenser

Jumbo Roll Dispenser

Stainless Steel

ABS White

ABS Transparent

Jumbo Roll Paper

Hand Towel Dispenser + Refill

ABS White Center Pull

Stainless Steel

ABS White

ABS Transparent

Hand Towel 200/400 sheet

Paper Towel Roll

Hand Dryer

High Speed Colour white & stainless steel

Ecomo Ergonomic (Colour white)

Fast Dry (white Enamel & stainless steel)

Hair Dryer

Baby Changer

Koala Horizontal

NOTRE MÉTIER

Alpha Hygiène offres des services d’hygiène féminine et commercialise des accessoires, équipement et produits de nettoyage pour vous aider à garder un environnement sain et propres. Tous ses produits sont réunis sous un même toit dans notre showroom à Moka. «433-2100».

Cannon Hygiène UK, Klenco, Fast Dry, CT Co et Bright sont des marques que vous trouverez exclusivement chez Alpha Hygiène, filiale du groupe Alpha qui compte plusieurs membres dont Alpha Cleaning, Alpha Contracting, Alpha Pest Management, Alpha Mada et Dexio.

TOILETTE

image003

Avoir des salle de toilettes propres et hygiénique est d’importance primordiale pour votre société. Des milliers de gens meurent chaque jour dans le monde à cause des différentes infections. «Alpha Hygiene total washroom services» vous fournit la meilleure solution d’empêcher la proliferation d’infection et la contamination croisée.

PRODUIT NETTOYANT ET LES ACCESSOIRES

image002

Obtenez vos appareils de nettoyage professionnels et accessoires dans notre magasin a Moka. Nous sommes le fournisseur exclusif de Klenco, Séchons Vite, CT Co et Brillant. Nous vous garantissons le maintien(la maintenance) d’équipement et des pièces de rechange.

POURQUOI ALPHA HYGIENE

25 Ans d’expérience

Produit de Qualité

Service après ventes garantie

Membre D'Alpha Facilities Group

NOS PARTENAIRES

WORK WEAR

Bouffant CAP Hair Net

Face Mask

Latex Disposable Gloves

Multi Purpose Rubber Gloves

PVC Apron

Shoe Cover Plastic

WINDOW CLEANING & HIGH ACCESS TOOLS

Aluminium Telescopic Pole

Cotton window Cleaner

Kristal set

Nipper

Pipe Brush

Round Ceiling Brush

Squeegee Refill

Wall Brush

Window cleaning bucket

window cleaning kit main

window cleaning tools

WARNING SIGN

Caution wet floor

Floor Sign Cone

UTILITY CART

Ashtray bin

Folding Platform

Heavy Duty Birdcage

Rack Dolly With Handle

Two Tier Stainless

Three Tier

PRESSURE CLEANER

Monsoon 555

Monsoon 808

Monsoon 909

monsoon 444

OTHER PRODUCTS

Crowd Control Barrier

Extra Bed

Ironing board

Magnifying Mirror

Heavy Duty Plastic Pallet

OTHER CLEANING ACCESSORIES

Broom with handle

Eponge Cuisine

Gondole Broom

Hand dust pan

Microfiber Duster Set

Microfibre Cloth

Caddy Tray with bottle holder

Broom with handle

Pimky

Plumeau

Scourer

Spray Bottle

Squeegee

Sunction Plunger

Swivel Pad Holder

Toilet Brush

Window Floor Scraper

MATTING

anti slippery kitchen matt

Bath Matt

Entrance Matt

Paillasson Coco with Rubber Back

z runner bath matt

KITCHEN ACCESSORIES

8-compartment flatware basket with handle

Compartment Cutlery Tray

Compartment Glass Rack

Knee operated wash hand basin

JANITORIALS TROLLEY & MOP BUCKET

Janitor Cart Cleaning Trolley Cleaning Service Cart JT 150

Mini cleaning trolley

Ashtray bin

Single bucket with wringer on wheels

Single Bucket with Wringer on wheels colour

Twin Trolley Bucket

WET & DRY

BACKPACK VACUUM CLEANER

SEBO 370 COMFORT Straight

Thyphoon 322

Typhoon sm122

Typhoon 572

Typhoon SM120

STEAMER

Moonsoon ST 7

vega plus lrg

DRYER & DEHUMIDIFIER

dRIZAIR

Dryer -ST 810

DRY

Thyphoon SM 120

AUTO SCRUBBER

Lava 501

Ride 01

GUEST ROOM SERVICE CARTS

Guest Room Service cart without door

Guest Room service cart

Laundry Cart White

Laundry Cart

Rectangular Laundry Cart

X Garbage Cart

FLOOR MAINTENANCE

Aluminum Handle

Flat Cotton Mop

High Grade Mop

Lobby Dust Pan

Lobby Dust Pan

Micro fibre Mop Head

Plastic Dust Pan

Round socket mop

VACUUM CLEANER

Vacuum Cleaner - 36 mm

Vacuum Cleaner - 40mm

FLOOR SCRUBBER

Black Strip Pad

Floor Pad

Green Scrub

Pad Holder

Red Pad

Spinsafe-Carpet-Scrub-Brush

White Polish

CARPET SPRAY EXTRACTION

Typhoon SE 2

Typhoon SE 30

Typhoon se 60

Typhoon SE4

BIN

Ashtray bin

Funnel Bin

Plastic Bin on wheels

Push Bin

RATTAN WASTE PAPER BIN

Recycle Bin ZTPC

Stainless Perforated Bin

Ashtray bin

Stainless Steel Recycle Bin

Swing Bin

White stainless steel bin

Wire Mesh Paper Bin

Baby Changer

Koala Horizontal

Hand Dryer

High Speed Colour white & stainless steel

Ecomo Ergonomic (Colour white)

Fast Dry (white Enamel & stainless steel)

Hair Dryer

Hand Towel Dispenser + Refill

ABS White Center Pull

Stainless Steel

ABS White

ABS Transparent

Hand Towel 200/400 sheet

Paper Towel Roll

Jumbo Roll Dispenser

Stainless Steel

ABS White

ABS Transparent

Jumbo  Roll Paper

Soap Dispenser

ABS with Key Lock

Stainless Steel

Auto Soap Dispenser

BIN

Ashtray bin

Funnel Bin

Plastic Bin on wheels

Push Bin

RATTAN WASTE PAPER BIN

Recycle Bin ZTPC

Stainless Perforated Bin

Ashtray bin

Stainless Steel Recycle Bin

Swing Bin

White stainless steel bin

Wire Mesh Paper Bin

CARPET SPRAY EXTRACTION

Typhoon SE 2

Typhoon SE 30

Typhoon se 60

Typhoon SE4

FLOOR SCRUBBER

Black Strip Pad

Floor Pad

Green Scrub

Pad Holder

Red Pad

Spinsafe-Carpet-Scrub-Brush

White Polish

VACUUM CLEANER

Vacuum Cleaner - 36 mm

Vacuum Cleaner - 40mm

FLOOR MAINTENANCE

Aluminum Handle

Flat Cotton Mop

High Grade Mop

Lobby Dust Pan

Lobby Dust Pan

Micro fibre Mop Head

Plastic Dust Pan

Round socket mop

GUEST ROOM SERVICE CARTS

Guest Room Service cart without door

Guest Room service cart

Laundry Cart White

Laundry Cart

Rectangular Laundry Cart

X Garbage Cart

AUTO SCRUBBER

Lava 501

Ride 01

DRY

Thyphoon SM 120

DRYER & DEHUMIDIFIER

dRIZAIR

Dryer -ST 810

FLOOR SCRUBBER

Ashtray bin

STEAMER

Moonsoon ST 7

vega plus lrg

WET & DRY

BACKPACK VACUUM CLEANER

SEBO 370 COMFORT Straight

Thyphoon 322

Typhoon sm122

Typhoon 572

Typhoon SM120

JANITORIALS TROLLEY & MOP BUCKET

Janitor Cart Cleaning Trolley Cleaning Service Cart JT 150

Mini cleaning trolley

Ashtray bin

Single bucket with wringer on wheels

Single Bucket with Wringer on wheels colour

Twin Trolley Bucket

KITCHEN ACCESSORIES

8-compartment flatware basket with handle

Compartment Cutlery Tray

Compartment Glass Rack

Knee operated wash hand basin

MATTING

anti slippery kitchen matt

Bath Matt

Entrance Matt

Paillasson Coco with Rubber Back

z runner bath matt

OTHER CLEANING ACCESSORIES

Broom with handle

Eponge Cuisine

Gondole Broom

Hand dust pan

Microfiber Duster Set

Microfibre Cloth

Caddy Tray with bottle holder

Broom with handle

Pimky

Plumeau

Scourer

Spray Bottle

Squeegee

Sunction Plunger

Swivel Pad Holder

Toilet Brush

Window Floor Scraper

OTHER PRODUCTS

Crowd Control Barrier

Extra Bed

Ironing board

Magnifying Mirror

Heavy Duty Plastic Pallet

PRESSURE CLEANER

Monsoon 555

Monsoon 808

Monsoon 909

monsoon 444

UTILITY CART

Ashtray bin

Folding Platform

Heavy Duty Birdcage

Rack Dolly With Handle

Two Tier Stainless

Three Tier

WARNING SIGN

Caution wet floor

Floor Sign Cone

WINDOW CLEANING & HIGH ACCESS TOOLS

Aluminium Telescopic Pole

Cotton window Cleaner

Kristal set

Nipper

Pipe Brush

Round Ceiling Brush

Squeegee Refill

Wall Brush

Window cleaning bucket

window cleaning kit main

window cleaning tools

WORK WEAR

Bouffant CAP Hair Net

Face Mask

Latex Disposable Gloves

Multi Purpose Rubber Gloves

PVC Apron

Shoe Cover Plastic

Soap Dispenser

ABS with Key Lock

Stainless Steel

Auto Soap Dispenser

Jumbo Roll Dispenser

Stainless Steel

ABS White

ABS Transparent

Jumbo  Roll Paper

Hand Towel Dispenser + Refill

ABS White Center Pull

Stainless Steel

ABS White

ABS Transparent

Hand Towel 200/400 sheet

Paper Towel Roll

Hand Dryer

High Speed Colour white & stainless steel

Ecomo Ergonomic (Colour white)

Fast Dry (white Enamel & stainless steel)

Hair Dryer

Baby Changer

Koala Horizontal

QUALITY MANUAL Date: 16/05/2013
Code QM 0-07
Quality Policy Page 1 of 1
Issue No. 01

Alpha Hygiene strives to look for the best quality products on the global market to provide to its valued customers at the most competitive price possible. We are committed to offering eco-friendly and innovative products and services to our customers that meet their emerging needs for a green and safe environment.

Our objective is to win the trust of our customers and continue being their preferred service provider. We shall continuously listen to our customers, understand their expectations and consistently offer a high level and timely service to satisfy their needs and preferences.

Our people are our most valuable asset. We shall ensure their safety, health and welfare and shall provide appropriate training in line with organizational needs and objectives.

We are committed to comply with all relevant legal and statutory requirements. We are also committed with our Franchise Agreement with Cannon Hygiene U.K as well as our Business and Distribution Partners.

We will maintain a Quality Management System to meet requirements of the ISO 9001:2008 standard.

We will continually improve the effectiveness of our Management System.

Our management team will periodically review the performance of the Management System and our quality objectives.

Issuing

Authority

Approval

Authority

Date 16/05/2013 Date 16/05/2013

Health and Safety Policy Document

March 2012

1.0 General Statement of Health and Safety Policy

At Alpha Hygiene Ltd, we believe that people are our most valuable resource and we attribute great importance to the Health and Safety of our employees.  Our objective is to minimise harm to people and property through safe working conditions, equipment and systems of work.

Management and supervisory staff have responsibilities for the implementation of the policy and must ensure that health and safety is given adequate consideration in the planning and day-to-day supervision of all work.

Alpha Hygiene is committed to comply with all the requirements of relevant health and safety legislation.

All employees are expected to cooperate and assist in the implementation of this policy, whilst ensuring that their own works, so far as is reasonably practicable, are carried out without risk to themselves, others or the environment. This includes cooperating with management on any health, safety and environment related matter.

Employee consultation and participation is a vital part of our policy. Employees also have duties and are encouraged and expected to cooperate, contribute ideas, suggest improvements, report shortcomings and generally look after the health and safety of themselves and others.

Alpha Hygiene will take all practical steps to ensure that potential hazards and risks are identified and that appropriate preventative and control measures are implemented. The correct personnel protective equipment will be provided to all employees. All employees will be provided with adequate information, instruction and training to ensure they are competent to do their work.

This policy will be monitored and reviewed on a regular basis to ensure it remains applicable to the company’s activities. This policy has been endorsed by management who gives its full support to the implementation of this policy.

 

1.1 Company’s Responsibility

It is the duty of Management to ensure the following:

  • Provide and maintain a safe place of work; safe systems of work and healthy working environment;
  • Provide necessary information, instruction, training and supervision to ensure the health and safety of its employees;
  • Ensure safety and absence of health risk in connection with use, handling, storage and transport of chemicals and sanitary units;
  • Conduct regular risk assessment to identify hazards, assessing the risk, determining suitable and sufficient control measures and informing staff of the correct procedures;
  • Take appropriate preventive/protective measures and provide protective equipment to employees;
  • Ensure that prompt attention is given to any injured person and that all accidents, industrial diseases and dangerous occurrences are properly reported and preventive measures taken to prevent recurrence;
  • Ensure continued consultation with the workforce to enable all viewpoints and recommendations to be discussed at regular intervals.

 

1.2 Employee’s Responsibility

All employees have a duty in law to act responsibly and to take reasonable care of the health and safety at work of themselves, their colleagues, customers and members of the public. This duty can be carried out by:

  • Working safely and efficiently in accordance with company training and practices;
  • Using any personal protective equipment provided;
  • Reporting incidents that could potentially lead to injury or damage;
  • Adhering to company procedures for securing a safe workplace.

 

1.3 Accidents

The company is obliged by law to keep record showing details of all accidents which occur. An Accident Book is kept with the Health and Safety Manager. The cause of each accident is investigated and measures taken to prevent recurrence. Therefore, all accidents, however minor, to both staff, customers and members of the public must be reported immediately. If any accidents are serious to warrant hospital treatment, these must also be reported to the local authority.

 

1.4 Personal Protective Equipment

All necessary equipment required for the protection of employees and those who may be affected by certain activities will be provided. All such equipment will comply with the relevant British and European Standards.

Suitable clothing, aprons, footwear and other personal protective equipment will be worn by employees as dictated by risk assessments and other safe systems of work.

Any damage, loss or defect to Personal Protective Equipment must be reported to the Operations Supervisor as soon as possible.

 

1.5 Hazardous Substances

The company is aware of its duties to control employees and non-employees exposure to substances hazardous to health, as outlined in the Control of Substances Hazardous to Health Regulations 2002.

The risk associated with hazardous substances is considered for all work activities. Alternative less harmful substances are used wherever possible. In case of risks to health, appropriate protective equipment is provided and used by employees.

All sanitary bins are charged with Biotal 7 (Activap B), a sanitising product for waste disposal units. All possible health effects and safety requirements have been assessed and appropriate precautions implemented for use of Biotal 7 (see Material Safety Data Sheet and COSHH Assessment Sheet).

 

1.6 Manual Handling

The method of work is adapted to minimise manual handling risks wherever possible, including use of alternative lifting and carrying methods. At Alpha Hygiene Ltd, unit carriers are used at all times to carry sanitary units.

Our employees are trained on Manual Handling Techniques and are advised not to manual handle loads which they think incapable of moving safely.

 

1.7 Protection against Hepatitis B Infections

Hepatitis B is a very serious liver disease which can be contracted from direct contact with infected body fluids.

All employees involved in servicing and handling of sanitary units are vaccinated as a precaution against Hepatitis B infection.

All employees dealing with fluids and tissue are provided with and must wear all necessary protective equipment.

 

File a complaint

 

 

Physical Access

  • Provide clean, accessible offices that comply with occupational & safety standards.

 

Information

  • Provide information that is clear, timely, complete, accurate at defined point of contact.
  • Continue the drive for easily understood forms, information leaflets & procedures.
  • Translate signs & forms into other languages as required.

 

Timeliness & Courtesy

  • Deliver quality services with courtesy, sensitivity & minimum delay.
  • Give contact names in all communication to ensure ease of all ongoing transactions.

 

Internal Customer

  • Develop appropriate facilities, support structures & communication channels to recognize, support & respond to internal queries
  • Ensure staff are recognised as internal customers & that they are afforded equivalent courtesy, facilities & level of service as external customers.

 

ENSURE CUSTOMER LOYALTY

  • Customer Care Complaints – System may not function as well as expected. Alpha Group will therefore maintain an accessible, transparent & user friendly customer complaints procedure for all our clients who are dissatisfied with the quality of service.
  • Alpha Group will endeavour to learn from its mistakes

 

EXPLORE GROUP OPPORTUNITIES

Better co-ordination

  • Implementation of CRM in order to foster a more coordinated and integrated approach.

 

IDENTIFY SERVICE GAPS & BRING CORRECTIVE MEASURES

Consultation & evaluation

  • Promote meaningful customer involvement in the planning, implementation & evaluation of our services using customer panels, customer satisfaction surveys & other innovative approaches
  • Use regular feedback from our contract managers & customer service executives who are in the field and in direct contact with our client

Administration

We will endeavour to:

  • Acknowledge within 3 working days and issue a full reply within 15 working days. If not possible to achieve this we will write stating when we hope to be in position to reply.
  • Write as clearly as possible.
  • Only use technical terms where absolutely necessary.
  • Ensure that all letters carry a contact name, e-mail address, telephone number and a reference.
  • Respond in the language that query was made.
  • Use simple and clear language in forms and leaflets.
  • Make forms and leaflets available in electronic format and facilitate on-line application.
  • Make a decision as quickly as possible on receipt of a valid application.
  • Deal with all applications consistently and in accordance with the relevant rules & regulations.
  • Give reasons for our decisions.
  • Provide training to new recruits

 

Telephone

We will endeavour to:

  • Answer quickly and courteously.
  • Provide the information required in a helpful manner
  • Try to deal with the enquiry without passing the call to another extension.
  • Take the enquiry, e-mail address and telephone number and write back or call back if the enquiry cannot be answered quickly
  • Indicate when our customer can expect to hear from us and arrange to call at a time, which is convenient to them
  • Give contact names in all telephone communications to ensure ease of ongoing transactions

 

Reception

We will endeavour to:

  • Ensure that our frontline staff deal with the enquiries as quickly as possible.
  • Ensure that the waiting time is kept to a minimum
  • Maintain our reception clean and well aerated
  • Ensure that our client meeting room is cleaned and properly maintained.

 

Courtesy and Consideration

Whether your business is conducted in person, by e-mail, by telephone or by correspondence we acknowledge that you are at all times entitled to be served:

  • Promptly and in a courteous manner.
  • With due regards to privacy and confidentiality
  • Be friendly and helpful staff

 

Website

  1. Our website is a major source of information concerning ALPHA GROUP and its services. It is a valuable information resource and contains our mission, values and policy documents. It is information at your fingertips 24/7.
  2. In the event that you cannot locate what you are looking for there or wish to make a comment/ suggestion/ complaint about our operation, then we can be contacted through our Customer Care Section.
  3. Also available on our website are contact details to whom you may address your queries.
  4. If your enquiry is of a specialised nature, we will of course arrange for you to meet with the appropriate staff within 24 hours following request.
  5. Our head office is open between 8.15 am to 5.00 p.m Monday to Saturday. An emergency number is available after hours and weekends.


WRITE A COMPLAINT

ALPHA HYGIENE considers that Corporate Responsibility towards its employees, stakeholders, the environment and society is a key factor determining its long-term success. Getting involved in our community has become part of our culture. While being guided by our values and mission, our approach is founded on broad understanding of the concept of corporate citizenship.

ALPHA HYGIENE is supporting humanitarian and charitable organization mainly focused on education, health and environment issues.

Hereunder are activities which we have done for CSR:

 

EDUCATION

  • Sponsoring refreshment for Sports Day for Grande Riviere North West Government School in July 2010.
  • Sponsoring medals for Sports Day for New Pailles Govt School.
  • Cleaning of premises of SOS Village Beau Bassin and Bambous.

 

HEALTH

  • Blood donation (Port louis, Plaisance & Ebene Cybercity)- 109 pint of blood collected in April 2010.
  • Supply of cleaning services for Fund raising at Palladium for someone suffering from a severe desease (neoplastic condition) which can be cured by a new drug called Herceptin and will cost Rs 910,000.00.

 

Our eligibility criteria for CSR program:

  • Schools within the vicinity of Pailles (for example school sports activities)
  • Social centres in Pailles (social/community activities).
  • Protection and preservation of environment – Pailles vicinities
  • Charitable organizations (cleaning and hygiene services)

Customer Sales Executive

  • Plaine Wilhems
  • 10,000 – 20,000
  • Permanent
  • Added 24/07/2017
  • Closing 23/08/2017

 

Description

Sales and after sales service of products and services.

 

Responsiblities

  1. Outdoor sales of product and services.
  2. Meeting sales target and promoting our product to potential customers.
  3. Regular meetings with clients.
  4. Follow up and carry out surveys.
  5. Preparation of quotation.

 

Experience

  1. Minimum 2 years in a similar position in the same industry(or) any other service industry.
  2. Experience in outdoor sales.
  3. Driving licence essential.

 

Education

1.Certificate/Diploma in sales and marketing.

Send your CV on hr@alphagroup.mu

Alpha Hygiene Ltd was incorporated in January 1994 to support the growing market of hygiene products.  Being a member of the Alpha Group [Alpha Cleaning, Alpha Pest Management and Alpha Contracting], we provide a large range of services and products such as:

  • Total Washroom
  • Cleaning Product & Accessories
  • Feminine Hygiene Service

 

Feminine Hygiene Services

4,200 sanitary units throughout the island & Rodrigues.

 

WHAT WE DO

We provide a range of hygiene products and services designed to support your business and facilities. Whether you are searching for hygiene, cleanliness or confidential waste services you can be assured everything we do is compliant with all relevant legislation and regulations – so you can rest assure that you are in safe hands. Over 2000 customers trust us to support their business and are confident in our service quality.

TOTAL WASHROOM

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Having a clean and hygienic washroom is of main importance for your business. Thousands of people die every day around the world from infections. Alpha Hygiene total washroom service provides you with the best solution to prevent cross contamination and infection prevention.

CLEANING PRODUCTS

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Get your professional cleaning equipment and accessories at Alpha Hygiene Showroom. We are exclusive supplier of Klenco, Fast Dry, CT Co & Bright. We guarantee you with maintenance of equipment and spare parts.
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WHY CHOOSE US

Reliable Workers

We eliminate your problems of recruiting, training and motivating unskilled and semi-skilled workers.

Quality Service

We ensure your specifications are met fully. By contracting-out support services you can raise standard whilst lowering cost.

Cost Saving & Control

An in-house workforce does not have the same discipline and is far more difficult to control financially

Convenience

We will respond swiftly to your request. We make matters easy for our clients

OUR PARTNERS

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Hi there! I’m a bike messenger by day, aspiring actor by night, and this is my website. I live in Los Angeles, have a great dog named Jack, and I like piña coladas. (And gettin’ caught in the rain.)

…or something like this:

The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things for the Gotham community.

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Showroom


Heures D’ouverture et De Fermeture

Lundi à Vendredi : 08.30 à 17.00
S
amedi: 9.00 à Midi
Dimanche et Jours FériésFermer

Contactez Nous

Alpha Hygiene Ltd,
Palm Lane, Morc Telfair, Moka

Tel: 433 2100
Fax: 433 6200

Email: info@alphahygiene.mu

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